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What You Agree to When You Use co9

Using co9 means accepting the terms that govern your account, your payments, and how we handle your data. Eligibility depends on your local law and the region where you access the platform — if online wagering is restricted where you are, these terms do…

Account terms apply at registrationEligibility subject to local lawbKash, Nagad, Rocket covered under payment termsData handled under our privacy policyContact us to request changes
co9 What You Agree to When You Use co9
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Query

If you have a question about your rights, a specific clause, or how your data is stored, our support team can direct you to the right process. You can also request a copy of the data we hold or ask us to correct an error in your account record — just get in touch through any of the channels below.

Live Chat Open the chat icon inside your account to reach us directly. This is the quickest path for account-specific or legal queries during support hours.
Email Support Send a detailed message to our support address for written responses. We use email for formal requests such as data access or account closure confirmation.
Account Help Centre The Help Centre inside your account covers common legal questions — account ownership, payment verification steps, and how to request a data review.
HOW WE HANDLE THIS

Data, Security and Your Account Record

We keep your account data only as long as needed for the purposes set out in our privacy policy. You can ask us at any time what we hold, request a correction, or ask that we delete data we no longer need to keep. Security on your account uses encrypted connections for every session, whether you are logging in via a mobile browser or returning on a desktop after an earlier mobile session.

Cookie Use

We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings in your browser, though some features may not work without them.

Data Retention

Account and transaction records — including your bKash, Nagad, and Rocket payment history — are kept for the period required by our internal policy and applicable regulations.

Account Security

Your account is protected by an OTP step at each new device login. If you see a login you did not make, contact support immediately to freeze access while we investigate.

Request a Change

To correct your account name, registered number, or linked wallet details, contact support with your account ID and the specific change needed — we verify before updating anything.

Legal Questions We Actually Get Asked

These are the questions that come up most often when it comes to your rights, your data, and how our terms work. If your question is not here, live chat or email will get you a direct answer.

Access depends on your local law and whether your region is eligible. We do not confirm legality in every jurisdiction — check the rules that apply to you before opening an account.

We hold your registration details, login history, and payment records including bKash, Nagad, and Rocket transactions. You can request a summary by contacting support through live chat or email.

You can request deletion of data we no longer need to keep. Some records — particularly payment history — must be retained for a minimum period under our policy before deletion is possible.

Payments from bKash, Nagad, or Rocket must match the name on your registered account. A mismatch triggers a hold and a verification request — support will contact you to resolve it.

We note the revision date on the terms page and notify you before changes take effect. Continued use of your account after the notice period counts as your acceptance of the updated terms.

Contact support to request account closure. Your data is retained for the minimum period our policy requires, after which it is deleted. You will receive confirmation once the closure is complete.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.