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How co9 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, verify your identity and process payments through bKash, Nagad or Rocket.

Data collected only as neededbKash, Nagad, Rocket payment contextYour right to access and correctJurisdiction-dependent availabilityContact us to request data changes
co9 How co9 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across all connections so data moving between your device and our servers stays protected. Account access uses a one-time PIN verification step on mobile, which means even if someone has your password, they cannot log in without the OTP sent to your registered number. Your bKash, Nagad and Rocket wallet details are never stored in plain text — only masked references used for transaction matching are kept on file.

Encryption in Transit

All data sent between your device and co9 travels over SSL. This covers login, wallet transactions and account changes on both mobile and desktop.

OTP Account Security

Each login on a new device triggers an OTP to your registered mobile number. This prevents unauthorised access even if credentials are compromised.

Data Retention Limits

We keep your data only for as long as your account is active or as required by applicable law. After that period, records are deleted or fully anonymised.

Your Correction Rights

You can request a copy of your personal data, ask us to correct inaccurate details, or ask for deletion by contacting support with your account reference.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. For wallet-related data queries — such as a bKash or Nagad transaction record tied to your account — include your registered mobile number and the transaction reference so we can locate it quickly. We aim to respond to all data requests within a reasonable period under applicable law.

Live Chat Start a chat session from the co9 site or mobile browser. Mention 'privacy request' at the start so our team routes it correctly.
Email Support Send your data request to our support address. Include your registered mobile number and the nature of your request for faster handling.
Account Help Page Log in, go to your account settings and use the Help section to submit a data query directly linked to your profile.

Common Questions About Your Privacy on co9

Real questions about how your account data and payment details are handled — answered plainly, without legal filler. If your question is not covered here, contact our support team directly.

We collect your name, mobile number and login credentials. If you deposit via bKash, Nagad or Rocket, we also log the wallet reference needed to verify the transaction.

We share data only with payment processors — bKash, Nagad, Rocket — to complete your transactions. We do not sell personal data to advertisers or unrelated third parties.

We retain data for the period your account is active and for as long as applicable law in your region requires after that. Once the retention period ends, we delete or anonymise the record.

Yes. Contact us via live chat or email with your registered mobile number and we will locate your record. You can request a copy, a correction or deletion, subject to legal retention rules.

Wallet numbers are never stored in plain text. We keep only a masked transaction reference for matching purposes. All data in transit is covered by SSL encryption.

Access to co9 and the application of this policy depends on local law and eligible regions. If you are unsure whether access is permitted where you are, check your local regulations before using the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.