Reference

What You Agree To When You Use co9

These terms set out how your co9 account works — what we expect from you, what you can expect from us, and how access is governed depending on your local law and eligible region.

Account eligibility rulesbKash, Nagad & Rocket wallet conditionsWithdrawal verification stepsAccess subject to local lawContact path for disputes

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TERMS CONTACT OPTIONS

How to Reach Us About These Terms

If any part of these terms raises a question — whether it is about your wallet conditions, account status, or an action we have taken on your account — our support team can walk you through it. Reach us through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you contact us.

Team online

Live Chat

Open the chat window from any page on co9. Available for account and terms queries. Have your registered mobile number ready when you connect.

Email Support

Send your query to our support address listed in your account dashboard. Include your account ID and the relevant transaction reference for faster handling.

Help Centre

Our Help Centre covers common terms questions — account suspension, wallet mismatches, withdrawal holds and eligibility checks. Check there first for a quick answer.

Core Rules That Govern Your Account

co9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your co9 account is personal and non-transferable. You may not share login credentials or allow another person to operate your account on your behalf. Each person may hold only one active account. If we detect duplicate accounts linked to the same device, wallet, or mobile number,

1
both accounts may be suspended while we review the situation. Deposits made through bKash, Nagad, or Rocket are credited to your account wallet after our system confirms the transaction reference from your mobile wallet. Do not close the payment screen before the reference is generated —
2
doing so can delay the credit and require our support team to trace it manually. Withdrawals are processed back to the same wallet used for your deposit. We verify the wallet number against your registered account details before releasing any amount. If there is a mismatch,
3
the withdrawal is held until you confirm the correct wallet with our support team. Access to co9 and the availability of specific features depends on your location and local law. We do not make representations about legality in any jurisdiction. It is your responsibility to check
4
whether accessing this platform is permitted where you are. By continuing to use the account, you confirm that you have done so.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Practices

We apply specific safeguards to keep your account and transaction data safe. Here is how we handle the areas most relevant to these terms.

Wallet Verification

Every bKash, Nagad, or Rocket number linked to your account is checked against your registered details. Unverified wallets cannot receive withdrawals until the check is cleared by our team.

Account Access Control

Login sessions are tied to your registered mobile number and OTP confirmation. If we detect unusual access patterns, we may freeze the account and contact you to verify identity before restoring access.

Data Retention

We retain account transaction records for as long as required by our operating policies. You can request a summary of your account activity through the support team at any time.

Policy Updates

When these terms change, we post the updated version on this page and may notify you via your registered mobile or email. Continued use of the account after an update means you accept the revised terms.

Common Questions About co9 Terms

These are the questions we get most often about how these terms apply to real account situations — wallet disputes, access restrictions, and what to do when something does not match your expectation.

No. Your deposit wallet must be registered in your own name and matched to your co9 account. Deposits from a third-party bKash or Nagad number may be flagged and held for review.

Multiple accounts are not permitted. If we detect duplicate registrations tied to the same device, mobile number, or Rocket wallet, both accounts may be suspended pending a review by our team.

Yes. Access to co9 and all its features depends on your location and applicable local law. We do not confirm legality in any specific jurisdiction — you are responsible for checking before you use the account.

Contact our support team via live chat or email with your account ID and the Nagad or Rocket transaction reference. Our team reviews wallet mismatches and resolves holds once verification is confirmed.

Yes. Submit a request through our support email or live chat. Include your registered mobile number and account ID, and our team will prepare a transaction summary for you.

We update this page and may send a notification to your registered mobile or email. If you continue using your account after the update date, that counts as acceptance of the revised terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use co9

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Account Security and Policy Practices

Wallet Verification

Account Access Control

Data Retention

Policy Updates

Common Questions About co9 Terms

01 Can I use someone else's bKash account for my deposits?

02 What happens if I open more than one account?

03 Does local law affect whether I can use co9?

04 How do I dispute a withdrawal that has been held?

05 Can I request a copy of my account transaction history?

06 What does co9 do if the terms change?

Terms & Conditions

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